電話

Consultation Info.:049-228-3411

Number Info.:049-228-3400

▶Contact information

Patient Support Office

September 2,2019 Update

Introduction

In July 2014, the Patient Support Office was established with the purpose of helping patients receive safe treatment and have a more comfortable life. It is the basic philosophy of our hospital to realize this purpose. In order to achieve this purpose, the basic philosophy of our hospital is: We will strive to provide safe and high quality medical care and to support our patients from various perspectives in order to promote advanced medical care as an acute medical care institution that is trusted by the region.

Business contents consist of (1) admission and withdrawal support, (2) medical welfare consultation and (3) regional cooperation.In support for admissions and discharges we aim to improve patient satisfaction at the time of making a reservation for hospitalization by providing uninterrupted smooth support from outpatient to hospitalization, discharge, and home. A discharge support nurse and a social worker will listen to patients and their families and will support patients who need social support.In cooperation with local medical institutions and nursing care organizations, we strive to fulfill the essential role that is expected from area widely around Kawagoe-Hiki.

Patient Support Office entrance
Patient Support Office organization chart Hospital and Clinic Collaboration Office Medical Welfare Counseling Cancer Counseling Support Center

1. Support for admissions and discharges

About support for admissions and discharges

In order for patients to receive medical care at ease before hospitalization, multidisciplinarys work in cooperation with patients on planned hospitalization to explain treatments, medicines, nutrition, nursing, etc.

For support of discharges, we will continue to support patients and their families, considering their thoughts, and help them live in the region where they used to live, considering living conditions and problems after discharge. We work with each department, outpatient/ward nurses, hospital dedicated nurses, full-time nurses, and many other professions before hospitalization. In addition, we have connections with local hospitals, facilities and offices, and we will provide uninterrupted medical care for each patient.

Contact information
Consultation hours Monday to Saturday, 8:30 - 17:00 (except for Sundays and holidays)
Location Admission Support Unit in Patient support office
Telephone Number 049-228-3841 (Direct)
入院支援室 入院支援室

2. About bed control

The head nurse in charge of bed control strives for smooth operation of the bed by adjusting the bed situation so that patients in emergency hospitalization can be admitted promptly.

3. Regarding hospital and clinic collaboration [click here for details]

We have established a relationship of trust with local medical institutions and have been working as a liaison with cooperating facilities.

4. About Medical Welfare counseling [click here for details]

A specialized medical social worker will think about and help the person and the family with the anxiety and worry caused by the illness.

5. About the Cancer Counseling Support Center [click here for details]

We have a variety of consultations about cancer. In addition, we will cooperate with other departments as necessary in order to respond.

Comprising members

The patient support office is operated by the following members in order to promote the business smoothly.

  • Head of the Office: Department of Neurosurgery Professor and Assistant Director of Hospital Toru Matsui
  • Deputy Head of the Office: Head of Nurses
  • Admission Support dedicated nurse
  • Discharge Support dedicated nurse
  • Discharge Support full-time nurse
  • Social welfare worker
  • Hospital and Clinic Collaboration Office member
  • Clerk
Patient Support Office
埼玉医科大学バナー 埼玉医科大学看護学校バナー